Escapes | help

How do I book tickets?

To book tickets, please head to the film event page, and click 'Book Now' under the cinema of your choice. Cinemas are automatically shown in order of proximity to the postcode you have provided. If you have not given your postcode, please do so when prompted, or via the right hand bar.

Last updated on Sep 19, 2024

How many tickets have I booked?

You can book a maximum of one ticket per Cinematik account (per screening). However, you also have the option to reserve an additional ticket for a guest, which they must confirm within 48 hours of your booking. Please share your guest invite link with your guest in order for them to confirm. Your guest invite link is given to you once you complete your order. You can also access this at any time by heading to Purchases and clicking 'Offer' next to your booking. Please note that since tickets are limited to one per Cinematik account, you cannot confirm your guest's ticket on their behalf.

Last updated on Sep 19, 2024

How long is my guest's ticket reserved for?

Guest tickets are reserved for 48 hours. In order to avoid this ticket being re-released for general sale, they must follow your guest invite link and confirm their booking. If your guest invite link has now expired, this cannot be reactivated. However, your guest can still claim a ticket by completing a new booking, so long as tickets are still available.

Last updated on Sep 19, 2024

How do I cancel my ticket?

You can cancel tickets by heading to Purchases and clicking 'Cancel' next to your chosen ticket. Please note that cancelling your ticket will also cancel any reserved guest tickets. Cancelling your ticket does not cancel any confirmed guest tickets. Confirmed guests will still be able to attend without you should they wish.

Last updated on Jan 06, 2026

My guest didn't confirm their ticket in time but would still like to attend - what do I do?

Guest tickets are reserved for 48 hours and must be confirmed within this window. If your guest's ticket has now expired, this can no longer be confirmed. However, your guest can still claim a ticket by completing a new booking, so long as tickets are still available.

Last updated on Sep 19, 2024

Can I still attend if my guest doesn't confirm their ticket?

Yes! Your ticket is still confirmed. You are also free to share your invite link with alternate friends if you choose.

Last updated on Sep 19, 2024

How do I book tickets for a large group?

Please email support@cinematik.app. We can process group bookings for up to 10 people.

Last updated on Sep 19, 2024

How can I give feedback about my experience?

Email support@cinematik.app and your feedback will be directed to the relevant team.

Last updated on Sep 19, 2024

Why can't I book for my usual cinema?

Participating cinemas may vary on an event-by-event basis. To view cinemas nearest to you with tickets available, please head to the event page for the film that you’re booking for, where you will be shown nearby cinemas in order of proximity. If you have not given your postcode, please do so via the pop-up when prompted, or activate this on the right hand menu. You can also add or change your postcode at any time on your Profile.

Last updated on Sep 19, 2024

I haven't received my guest ticket - what do I do?

Your guest ticket is sent to you via email immediately after confirmation. If you haven't received this, we recommend checking that you have confirmed your ticket. To do this, please login to your Cinematik account and go to Tickets. If your ticket has been confirmed, it will be listed here. You can also view and download your ticket via this page. If your ticket has not been confirmed, please follow your guest invite link and ensure that you have completed the confirmation process and reached the order confirmation screen. Alternatively, you can also claim a ticket by creating a new booking.

Last updated on Sep 19, 2024

Where can I find my guest invite link?

Your guest invite link is given to you once you complete your order. You can also access this at any time by heading to Purchases and clicking 'Offer' next to your booking. Please note that since tickets are limited to one per Cinematik account, you cannot confirm your guest's ticket on their behalf.

Last updated on Sep 19, 2024

How do I find my local cinema?

Head to the event page for the film that you’re booking for. If you have already given your postcode, you will automatically be shown a list of cinemas nearest to you with tickets available. If you have not given your postcode, please do so via the pop-up when prompted, or activate this on the right hand menu. You can also add or change your postcode at any time on your Profile.

Last updated on May 13, 2025

I can't see the event on the cinema's website - is it still going ahead?

Cinematik events are ticketed independently, meaning that not all screenings will be listed on your local cinema website as part of their general programme. However, please don't worry - your booking is valid for the event as detailed in your booking confirmation. In the unusual event that an event is cancelled or postponed, we will always get in touch with you over email as early as possible.

Last updated on May 23, 2025